Hospitality
Hotel Operations and Housekeeping Management
Smart-OSS Hospitality will optimise room turnover, improve operational workflow and automate routing tasks with a platform designed to enhance efficiency and elevate the guest experiences.
Ask Mr. Carson
Guest AI Assist App is the next generation of guest communication technology for hotels, serviced apartments, resorts and mixed-use properties.
Give your guests the power to request services, access hotel information, report issues and personalise their stay; all from their mobile device or in-room tablet.
The AI engine behind Mr Carson understands multiple languages, instantly classifies requests and routes them to the correct department to reduce wait times and improve guest satisfaction.
From housekeeping to maintenance and dining, every interaction becomes faster, smarter and effortlessly connected.
Easy Service Requests
Allow guests to order food, drinks, room amenities, linen changes or late checkout instantly. No phone calls. No waiting. Just simple, seamless service at their fingertips.
Real-Time Request Alerts
Guests can quickly log maintenance or housekeeping issues with photos and notes. Your team receives instant notifications so problems are fixed before they impact the experience.
Direct Message Assistance
Guests can request staff support without leaving the room, from housekeeping to concierge to reception. AI Assist ensures every request reaches the right person instantly.
Feedback Collection
Capture ratings, comments and suggestions after each service. Insights help you improve operations, staffing and guest experience.
Safety & Compliance Built-In
Instant reporting means issues are flagged early, from spills to electrical faults. A safer property means fewer incidents, better compliance and greater guest confidence.
Service Tracking & Automation
Track requests from submission to completion in real time. Automated job routing ensures faster turnaround and higher guest satisfaction.
Personalising Excellence At Every Interaction
AI Inspection
Intelligent Quality Control for Housekeeping Operations
AI Inspection is a smart quality assurance tool designed to transform how hotels manage housekeeping standards.
AI Inspection removes the guesswork and frees up supervisors for other tasks.
Hotels upload a reference image showing how a room should look when perfectly cleaned and prepared. After servicing, a photo is taken and instantly compared against that standard.
If anything is missing or out of place, it is flagged immediately.
Image-Based Room Verification
Compare serviced rooms against a predefined reference image to ensure consistent quality.
Instant Feedback
Receive immediate results, allowing teams to correct issues before the room is approved.
Standardised Quality Control
Ensure every room meets the same standard, regardless of who completes the inspection.
Faster Room Turnaround
Reduce delays by identifying issues early and streamlining the inspection process.
Real-Time Visibility
Track room status and inspection results across your property in real time.
Seamless Integration
Works alongside your existing systems, including PMS, using an API interface, for a connected and efficient workflow.
Improve Efficiency Without Adding Complexity
AI Inspection simplifies the inspection process while improving accuracy.
Housekeeping teams receive clear, immediate guidance. Managers gain confidence that standards are being met consistently. Guests experience a higher level of quality with every stay.
Why Choose Smart-OSS Hospitality?
Smart-OSS Hospitality maximises efficiency and elevate guest experiences with one intelligent system. Automate housekeeping, maintenance and concierge tasks while monitoring performance and productivity in real time. Get instant room updates, schedule inspections, and log maintenance jobs with photos for complete visibility. Capture guest feedback, incidents and service recovery actions to resolve issues quickly. Control linen, minibar and amenities usage to reduce costs and improve operations. Seamless communication, reporting and progress tracking will keep your team connected and your guests delighted.
Housekeeping Management
Track room readiness, cleaning progress and quality checks. Flag VIP Rooms as urgent cleans and give customer real live updates.
Maintenance Management
Track jobs, progress and attach images for clarity.
Real-Time Room Status
Live updates synced with PMS systems.
Multi-Department Coverage
Quality inspections, linen, amenities, mini-bar, concierge and messenger services.
Productivity Tracking
Monitor task duration, staff efficiency and completion rates.
Concierge Services
Manage luggage, bookings, tickets and local attractions.
Guest Feedback & Complaints
Log feedback, complaints and incidents effortlessly.
Task Scheduling
Plan tasks, view calendars and monitor team performance.
Reporting & Analytics
Filter reports by area, task, staff, completion, and time
Doubletree by Hilton London Hyde Park
As partners of OSS-Systems we integrate with:
Would you like to speak to us?
Whether you run a boutique hotel, a global resort chain, serviced apartments, hostel or vacation rentals our powerful software suite has you covered. Reach out today to request a demo, speak with our team or ask about pricing.