Software That Works Smarter For Your People, Your Customers, Your Business

At Smart‑OSS, we bring scalable software to businesses across the Oceania Region. Our solutions streamline operations, empower teams and enhance customer experiences. Helping your organisation grow smarter, faster and with confidence.

How Can We Help You?

Smart-OSS transforms how Hospitality and Commercial businesses run their day-to-day operations. Our platform unifies guest communication, housekeeping, maintenance, inspections, asset management and multi-site workflows into one intelligent system.

With AI-powered guest tools, automated task allocation and real-time visibility across every team and property, Smart-OSS helps organisations deliver better experiences, streamline operations and stay in complete control – no matter the size or complexity of their portfolio.

Streamlined Operations

Simplify complex workflows and automate routine tasks so your team can focus on what matters most.

Smart Task Management

Assign, track and prioritise jobs automatically to ensure nothing is missed and every task gets done on time.

Enhanced Safety & Compliance

Proactively manage issues and maintain safe, healthy environments for staff, visitors and customers.

Data-Driven Decisions

Turn real-time data into actionable insights to improve performance and guide strategic planning.

Exceptional Experiences

Deliver seamless, professional experiences for guests, tenants, patients or clients every time.

Team Empowerment

Equip your staff with tools and insights to work efficiently, stay aligned and perform at their best.

Products

Our suite of solutions unifies hospitality teams, commercial facilities and multi-site operations into one connected system. Automating tasks, centralising communication and delivering real-time visibility, Smart-OSS gives every department the tools to work faster, smarter and with total consistency. From guest services to maintenance, cleaning, inspections and asset management – every workflow becomes clearer, more efficient and easier to manage.

Guest AI Assist

Delivers seamless, personalised service for guests and staff alike. From voice or app requests for housekeeping, maintenance or local information. Guest Assist has your guests & staff covered.

Hospitality

Streamline operations, optimise workflows, automate tasks, enhance service and monitor activity to maximise efficiency and results. Ideal for all accommodation provider, hospitality or commercial businesses.

Commercial

Simplify commercial operations with an all-in-one facilities platform. Manage assets, cleaning, repairs, inventory, client requests across shopping centres, offices and large public spaces.

I-ManageIt

I-ManageIt enhances operations across all departments and sites by connection workflows and consolidating data. Gain real-time insights into performance, payroll, timesheets, training and compliance.

Supporting Many Business Types

We Support Your Business, Your Team and Your Guests - Every Step of The Way.

With fully integrated desktop and mobile applications, every part of your business is supported, no matter the device your teams or customers use. Guests and users can access information, ask questions and receive insights 24/7, ensuring seamless communication and service at all times.

Frequently Asked Questions

Explore answers to the questions customers ask most about Smart-OSS Systems.

Do I need to install anything or have my own servers?

No, Smart-OSS is a fully cloud-based system that runs on secure and reliable Google Servers. There’s nothing to install and you can access it anytime, anywhere with an internet connection.

Is Smart-OSS suitable for managing multiple sites or departments?

Yes. Smart-OSS is built to handle multi-site and multi-department operations with ease. Whether you’re managing hotels, healthcare facilities, shopping centres, or office buildings, you can centralise control and tailor access for different teams.

Can Smart-OSS integrate with our existing systems?

Absolutely. Smart-OSS can integrate with a range of leading platforms, including accounting tools. This means you can streamline operations without disrupting your current systems. Speak to us today to see if your current system is integrated.

Do I need to purchase different products depending on what we need, or is the system sold as an all-inclusive solution?

We offer flexibility depending on your business needs. If you only require a specific component of the software, we can provide that. If you prefer a full, all-inclusive system, we can support that too. We’ll work closely with you to understand your requirements and recommend the best fit.
In general, our platform is designed as a full package of integrated modules, delivered together rather than sold separately.

What kind of support or training is available?

Smart-OSS offers dedicated support and onboarding to help your team get up and running quickly. Each platform is designed to be intuitive and local support is available if you need extra help.

How quickly will the system pay for itself?

On average, businesses see full repayment in less than six months thanks to significant time and cost savings.

Can the system be customised to match our brand?

Absolutely. Our platform can be fully white-labelled to reflect your branding, so it looks and feels like your own property’s system.