Products
We provide a wide range of tools to streamline your business
Smart-OSS Products are built to support hospitality, commercial and multi-site operations. From asset management to team communication, our platform ensures every workflow is streamlined and visible, helping your business operate efficiently.
Built to Support Many Types of Businesses
Smart-OSS Products provide a complete suite of operations software solutions to help hospitality, commercial, and multi-site businesses streamline daily tasks, manage properties effectively, and improve team efficiency.
Product Range
MR. Carson Al Assist
Deliver next-level, personalised guest service with Mr Carson AI. Guests can request housekeeping, report issues, order dining, or set “Do Not Disturb” all by voice or tap. Schedule room cleaning to fit their plans and access hotel information and local tips instantly. You can monitor requests, track interactions and measure performance to continually enhance service quality. From extra towels to dining reservations, every interaction is smooth, fast and tailored to the guest. Available in 250+ languages instantly.
Hospitality
Maximise efficiency and elevate guest experiences with one intelligent system. Automate housekeeping, maintenance and concierge tasks while monitoring performance and productivity in real time. Get instant room updates, schedule inspections, and log maintenance jobs with photos for complete visibility. Capture guest feedback, incidents and service recovery actions to resolve issues quickly. Control linen, minibar and amenities usage to reduce costs and improve operations. Seamless communication, reporting and progress tracking will keep your team connected and your guests delighted.
Commercial
Simplify facilities management and boost productivity across offices, retail and leisure properties. Automate task allocation for cleaning, maintenance and security teams while tracking performance in real time. Schedule daily and pre-planned tasks, assign contractors and monitor progress with instant updates. Log maintenance requests, track incidents and measure performance to improve service quality. Control inventory, manage costs and streamline operations for maximum efficiency. All your facilities, teams and workflows fully connected and under control.
Local Support
We bring world-class software solutions to Oceania, designed to meet your business needs.
At Smart-OSS, we partner exclusively with OSS Systems (UK) to deliver proven, people-first technology that drives efficiency, clarity and growth. We know that truly effective software begins with understanding your unique business challenges and crafting solutions that solve them with precision.
Through our collaboration with OSS Systems, we offer:
✔️ Cutting-edge software tailored to your operations
✔️ End-to-end support from concept to implementation
✔️ Customised business intelligence solutions that turn data into action
Our role is more than a distributor. We act as your local expert and guide, helping you access globally successful technology and adapt it for success in the Oceania market. Whether you’re looking to streamline internal processes, improve customer experience, or unlock new insights, Smart-OSS delivers software that makes it simple.